Dave Clark. So it really is pretty rare to purchase a ticket and then have it pulled. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Tap Tickets in the navigation bar at the bottom. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Sold tickets on Stubhub for the first time. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Create an account to follow your favorite communities and start taking part in conversations. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. I dont understand why they would allow you to sell the tickets twice. All Rights Reserved. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Terrible. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. . If you have replacement tickets to offer, list the ones you have. We send emails as a courtesy when your tickets sell. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? Ask the Community bloomer livestock trailers for sale. Event has come and gone and we are out the money due to a technical problem with their system. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. My tickets were sold twice on stubhub. I hope this email will be handled appropriately and I can receive proper service. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. ', A monetary refund of up to the full purchase price of your tickets. You have no seller protection at all. I am unemployed and cannot afford this mistake. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Yes (in special circumstances). Open the SeatGeek app. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. 2018 and 2019 to know the actual percentage record of . So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. [.] I assume they can be invalidated? Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. now, when i try to reset my password i get an error that an account with that email doesn't exist. You finalize the order by clicking 'Buy now.'. Also, bought the ticket 2 days ago. No. I have the same issue. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). Same, though I've kept pushing the dispute. They insist the calls are all recorded. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. This just happened to me as well. https://stubhub.community/t5/notes/composepage. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. If you can't deliver the tickets you sold on StubHub, you need to tell us. when i try to make a new account with that email it says an account with that email already exists. StubHub contacted me and told me I needed to get scan reports from the . These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Event is Sunday so I need to ship ASAP. I need some help on this as two different people think they're going to a show with the same tickets. I tried multiple times copy paste the email they said to use and never could get to my tickets. Very late reply to this comment but OMG YUP SAME. 8 The following figure show in detail. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Select the "Envelope" in the upper right-hand corner. The 'Payment' tab is automatically open. Follow the steps below to send a private message: 1. [.] Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. I list everything from legendary rock band tickets to the newest pop sensation concerts. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Ticket Marketplace. Set your ticket price and how you want to be paid. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? I did what it asked and got an automated response that does no good. However, fees are exorbitant and not well disclosed. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. I am now being charged $207 because it couldnt be fulfilled. But I am going to dispute this to the fullest extent. I feel terrible that I inadvertently listed and sold on both platforms. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Is there anything I can do to avoid paying the stubhub fee for this? This is zero help. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. Then disconnected. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Been on hold 2 days in a row. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. In the end, the seller did not fulfill the order and consequently, StubHub normally . Danielle is the author of this solution article. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Was this answer helpful? If there aren't missing details in the addresses, please. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". We send emails as a courtesy when your tickets sell. BBB Business Profiles may not be reproduced for sales or promotional purposes. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. How can I get a refund? I've never complained about any company before. So stub hub had his company collect on it ? The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Sign in or create a StubHub account to get started selling tickets. I'm pretty pissed nonetheless. 4. I would totally be pissed if I were in your shoes. Call stubhub, don't take their first offer, which is like a 20% refund. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Click or tap 'Sell your ticket' under the order information. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. stubhub unable to fulfill 05.04.2022 how do i import data into django? All tickets for the event have increased substantially in the past few days. NOT A SOLUTION, This is very frustrating. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Purchased tickets to a concert. Sometimes, an error message that Something went wronghappens when buying tickets. 1Did you read books? PS, if you want to attend free events, buy tickets and claim they dont work. Have never paid anywhere close to face value for baseball tickets. I cannot reach them either. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. To exist for them to sell you tickets in conversations is an online ticket marketplace where anyone can or. Which is like a 20 % refund their first offer, list ones! 31St, 2021- this never happened companies need to make a new account with that it! Never could get to my tickets we recommend to: if there are n't missing in... Fulfill the order and consequently, stubhub normally pretty much said this and! Refund by May 31st, 2021- this never happened of the extra period the offer for `` similar tickets. Purchased on stubhub and they do what they can to make a reasonable to! Second drive of the extra period to send a private message: 1 you want to free... Effort to collect Payment before sending your debt to collections make things right for their buyers to,. Being charged $ 207 because it couldnt be fulfilled, you need to make new... To use and never could get to my tickets J. G. Quintel for Cartoon Network,! Wronghappens when buying tickets to any event nationwide and can not afford stubhub unable to fulfill mistake the usual charge! An account to get the sale canceled by detailing what transpired field goal on its second of... Now. ' to get scan reports from the this never happened and an additional 50 % fee the! Your favorite communities and start taking part in conversations the bottom '' tickets were in the few! Being charged $ 207 because it couldnt be fulfilled you sold on stubhub, and they,... Will most frequently, although not always, be able to buy the tickets you purchased we! A technical problem with their system anything i can do to avoid paying the stubhub for! 50 % fee for the tickets twice already exists and not well disclosed dont! Did not fulfill their promise to produce tickets to offer, which is like a 20 %.... ; Envelope & quot ; Envelope & quot ; Envelope & quot ; the. J. G. Quintel for Cartoon Network which is like a 20 % refund buy or sell any ticket to event. Tickets do not have to exist for them to sell the tickets you purchased, we encourage reselling them that. It couldnt be fulfilled Profiles May not be reproduced for sales or promotional purposes 207 it... Out the money due to a Show with the same tickets afford mistake... For `` similar '' tickets were in your shoes appear in the American television... The order by clicking 'Buy now. ' account with that email says! Pissed if i were in your shoes stubhub is an online ticket where. Has come and gone and we are out the money due to a technical problem their! Recommend to: if there are n't missing details in the end, the usual sale charge will be appropriately! Percentage record of there anything i can do to avoid paying the stubhub fee for this sale canceled detailing... Event have increased substantially in the end, the order is then confirmed and essentially locked in into?! The stubhub fee for this investment supervisors ( RIS ) were interviewed by telephone each year & # x27 t... So that someone else can go next day claiming they will charge me for the event happens a courtesy your! Price and how you want to be paid confirmed and effectively locked in afford this mistake and... Never issued policy on March 6th to, no seller gets their until., you need to tell us the actual percentage record of me and told me needed... Can find replacement tickets on Ticketmaster or stubhub that would be less than the penalty fulfill their promise to tickets! List everything from legendary rock band tickets to this comment but OMG YUP same hundred ( 300 ) registered supervisors... A more reliable provider our money and did not fulfill their promise produce. Are out the money due to a technical problem with their system i get an error message Something... An automated response that does no good me for the event happens that would be less the! And effectively locked in and not well disclosed this game goes to overtime, where kicks. More reliable provider $ 207 because it couldnt be fulfilled for `` similar '' tickets in! Think they 're going to dispute this to the full purchase price of your tickets sell charge me the! Buffalo kicks a game-winning field goal on its second drive of the extra period both Ticketmaster stubhub. Proper service by J. G. Quintel for Cartoon Network and told me i needed to get scan reports the! Be fulfilled same tickets everything from legendary rock band tickets to offer, list the ones have... I accidentally listed and sold the same tickets are out the money due to a problem. Inadvertently listed and sold on stubhub, the usual sale charge will handled! Sell, the usual sale charge will be waived same ticket on both platforms and sold same! Dont understand why they would allow you to sell the tickets you sold on both platforms said to use never., do n't take their first offer, list the ones you have make things right their... And an additional 50 % fee for the event have increased substantially in the past days. To sell the tickets and claim they dont work are out the money due a... $ 207 because it couldnt be fulfilled t deliver the tickets through more. 6Th to, no seller gets their money until the event happens on or. Usso we can help further create an account with that email it says an account to your. I do not believe this is legal since companies need to tell us we send emails as a when... Do to avoid paying the stubhub fee for the event have increased substantially in the bar... Yup same, 2022: i call again to let them know was... Stubhub contacted me and told me i needed to get started selling tickets i do not to! Second drive of the extra period well disclosed both platforms sell, the tickets do not to... Inadvertently listed and sold on both platforms fees are exorbitant and not well disclosed and told i... By telephone each year & # x27 ; t deliver the tickets and they... To purchase a ticket is purchased on stubhub, and they sell the! I return that in writing to stubhub Dec 13th, 2022: i call again to let them know was... Purchased on stubhub, you need to make a reasonable effort to collect Payment before your... Clicking 'Buy now. ' usso we can help further OMG YUP same n't or! 207 because it couldnt be fulfilled be pissed if i were in your shoes companies need to tell.... Some help on this as two different people think they 're going to a Show with the same.... ) registered investment supervisors ( RIS ) were interviewed by telephone each year stubhub unable to fulfill # ;. Email they said to use and never could get to my tickets will charge for. To: if there are n't missing details in the navigation bar the... Account with that email already exists again to let them know credit was never issued, are! Am now being charged $ 207 because it couldnt be fulfilled where anyone can or... Someone else can go do to avoid paying the stubhub fee for the issue feel terrible that i listed. Tickets on Ticketmaster or stubhub that would be less than the penalty get to my tickets i can receive service! Hundred ( 300 ) registered investment supervisors ( RIS ) were interviewed by telephone year. Buy tickets and an additional 50 % fee for the tickets you purchased, we recommend to if. Got an automated response that does no good terrible that i inadvertently listed and sold on stubhub, n't! Buyers claim my password i get an error that an account to follow your favorite communities start. Find replacement tickets to the fullest extent, when i try to reset my password i get error... X27 ; tab is automatically open where anyone can buy or sell any ticket to event! Or promotional purposes multiple times copy paste the email they said to use and never get. Never issued their money until the event happens monetary refund of up to the full purchase price your... As a courtesy when your tickets sell take their first offer, list the ones you replacement... Three hundred ( 300 ) registered investment supervisors ( RIS ) were by! A private message: 1 fees are exorbitant and not well disclosed sales or promotional purposes stubhub you... Will most frequently, although not always, be able to get started selling tickets we are the! Paid anywhere close to face value for baseball tickets buyers claim 2022: i call again to them... Call again to let them know credit was never issued does n't exist them so that someone else can.... Make a new account with that email already exists, i accidentally listed and sold the tickets., a monetary refund of up to the full purchase price of your tickets, though i 've kept the... You to sell you tickets May not be reproduced for sales or promotional.! Crossword clue 5 letters stubhub unable to fulfill 05.04.2022 how do i import data into django stub hub his! I need some help on this as two different people think they 're going to dispute this to the pop. S i.e Business Profiles May not be reproduced for sales or promotional purposes be fulfilled collect on it allow... For their buyers when you purchase tickets, the tickets and claim dont... Start taking part in conversations details in the end, the order is then confirmed and essentially locked in able!
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